Sajag Sports
A complete racquet repair management platform with online ordering, repair tracking, Shiprocket integration, notifications, admin dashboard, and customer portal.
Sajag Sports
Racquet repair management platform with online ordering, tracking, and logistics integration.
Problem & Friction Points
Customers had no transparent repair tracking, and the repair management workflow was mostly handled through manual phone logs and spreadsheets.
Research & Systems Blueprint
Research Phase
Audited existing repair workflows, analyzed customer ticket drop-offs, and mapped out automated status checkpoints from intake to courier pickup.
Systems Planning
Structured an asynchronous event pipeline where every repair state update automatically triggers SMS and email webhooks.
Design & Software Engineering
Designed an intuitive customer tracking portal alongside a high-throughput admin dashboard for workbench technicians.
Built the frontend with Next.js App Router and Tailwind CSS. Integrated Shiprocket API for automated shipping label generation.
Syncing real-time repair status webhooks across multiple courier APIs while maintaining strict database consistency.
Outcome & Results
Eliminated manual tracking calls, reduced order processing time by 60%, and automated customer notifications.
Technologies Used
Need a Similar Solution?
We engineer custom systems tailored to your exact industry requirements.
Start Your Project